General Returns Summary
We are happy to exchange or refund items not suitable subject to our Returns Policy.
On receipt and inspection of your goods (please note: the law states inspection means examine and does not permit you or your horse to wear or use the items) you deem them as unsuitable and wish to return them you must notify us you wish to cancel the sale within 7 days of receipt of your goods either by phone, email or by letter. The buyer is responsible for all return packaging and postage costs.
We will then send you a return form via email together with a unique return code. No items will be accepted back to Western Tack without a return code, return form and invoice/copy invoice, (the latter was sent with your order). If these conditions are not adhered to items will be returned back to the sender at the sender’s expense. All items must be returned to our premises within 7 days of us issuing you with a returns code and return form, at the sender’s expense. We recommend you use a ‘signed for’ or ‘recorded’ service with a certificate of postage.
Western Tack is not responsible for the goods until they are back in our possession. Where an exchange of goods has been sanctioned we reserve the right to charge you our costs for posting the exchange goods back out. Where a refund has been sanctioned we will refund correctly returned items, within 28 days of item receipt to Western Tack, via the same method as payment was made.
Non-Refundable Items and Costs – PLEASE READ BEFORE YOU BUY.
1.NON REFUNDABLE: Standard or actual postage incurred (whichever is the greater with prices on application) will be deducted from refunds on correctly supplied returns. All shipping fees are subsidised by Western Tack, please take this into consideration when your refund is issued. Actual shipping costs will not be refunded.
2.NON REFUNDABLE: Any item returned in less than perfect conditions e.g. Items not in original packaging, creased, marked, tags missing, incomplete
3.NON REFUNDABLE: Any item sent back without the correct paper work (proof of purchase)
4.NON REFUNDABLE: Special Orders i.e. orders made to individual specifications, design or measurements
5.NON REFUNDABLE: Undergarments, riding hats, jewellery, horse bits, lotions, potions and powders. (If unsure please email before you buy)
6.NON REFUNDABLE: customers requesting a return after 7 days of receipt of item.
7.NON REFUNDABLE: items returned after 7 days of return form issued
Once an item has been worn or used it cannot be returned unless the item is found, by the manufacturer or Western Tack to have a fault. Returns can take up to 28 days to be processed. All returns must be sent by recorded delivery/insured postage as we accept no responsibility for goods lost in transit.
Due to health and safety reasons, we are unable to handle any horse clothing or horse equipment unless it is completely clean and dry, therefore any items worn by a horse cannot be returned unless believed to be faulty. It is recommended that you contact us if unsure of the returns policy we follow before returning items.
If you return an item as damaged and we suspect that you have deliberately tampered with or broken the item and claimed goods were faulty on issue we will take the necessary action to recover losses in court and involve the police to deal with any criminal fraud. Goods returned under complaint must be clean/dry (Health and Safe Act 1972) and will not be accepted back on our premises without prior consent from Western Tack. Goods returned under complaint will be examined by our Q.C. Team on return who may seek further expert advice when needed. This process may take up to 28 days before we can tell you of any outcome. Wear and use of an item prior to the item developing a fault will be taken into consideration when issuing a refund on an item returned under complaint and subsequently if we agree an item is faulty a refund will be made on that basis. If a customer uses an item after fault has appeared under English Law the customer is deemed as accepting the fault. All Returns of any nature must include a return code and relevant paperwork mentioned in our general return policy. It is the customer’s responsibility returning any goods under complaint back to Western Tack.